Costa Coffee reveals major changes and rules for takeaway customers

Costa Coffee reveals major changes and rules for takeaway customers


The coronavirus pandemic has dramatically changed the way people shop for food and drink. As takeaway stores start to reopen across the UK, companies are having to make huge changes to stores in order to make them safe for customers and staff. Costa Coffee has revealed how the experience in its restaurants has changed for its takeaway customers. 

However, the new rules also mean that there are changes to the way those looking for their caffeine fix are served. 

The CEO said only one customer will be allowed to the counter at a time, and that the counters have now been fitted with perspex screens to protect the staff. 

What’s more, the chain is only allowing contactless payments using cards or smartphones. 

Physical Coffee Club cards will not be accepted, but the Costa boss said that customers can still collect and redeem their loyalty points using the app. 

The stores will have hand sanitising stations for customers to use as they enter to make the order. 

Costa made the move to reopen for takeaways in a small number of stores on Friday, following three weeks of trialling their service with the new lockdown rules. 

The chain has reopened 31 additional drive-thru lanes to serve the public from their cars. 

The CEO wrote: “We have received some great feedback from our store team members and customers have responded well to our new ways of working. This has given us the confidence to re-open some more stores.”



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