Several of Cherylee’s Coronation Street cast mates shared their sympathy over her hotel issues.
Lisa George tweeted: “Oh darling so sorry you are having to deal with this .. yet again!!! – so you can’t get in the accessible room because the hotel isn’t accessible!! – right!!!makes me so cross.”
Georgia Taylor tweeted: “Absolutely unacceptable @bookingcom Chez I’m so sorry you’re having to put up with this xxx.”
A spokesperson for Booking.com said: “As part of our mission to make it easier for everyone to experience the world, we continuously strive to provide travellers with transparent and accurate information on our platform, including when it comes to the accessibility options available at a given property.
“In this instance, the customer did not receive accurate information about the property’s accessibility features, which we deeply regret. We have since offered a full refund, and worked to relocate the customer, covering all associated costs.
“Properties are responsible for the information they list on our website, and we have teams all over the world working with properties to ensure information is accurate. If and when we learn something is not, we will work quickly to correct or remove the property from our site.”